HAROLD MANSFIELD

IT Support Specialist Certified Security+ & ITIL Privacy & OSINT Practitioner

About Me.

Harold Mansfield | IT Support Professional | Security+. ITIL. Veteran

After years of working high volume Las Vegas hospitality, I followed my love of technology, & started a web design, & IT support business for small business clients. This ran successfully for years until 2020 when I joined an IT deployment team, upgrading systems for one of Michigan's largest hospital groups.

Today I work as a Level 1 / BSC help desk agent for a major healthcare MSP, where I consistently score 93%+ in my QA, adherence, & performance evaluations.

I have over 10 years of IT Support, web design, & leadership experience. 10+ years of client facing customer service, VIP services, & project management. In my free time I study, & practice OSINT, Pen Testing, & Privacy strategies.

I am looking for new challenges including Level 2/3. Team lead positions, SOC, IT privacy & security roles.

Contact

Name Harold Mansfield
Email Click here
Mailbox P.O. Box 99334, 48099
Zoom/Skype Harold Mansfield
LinkedIn /in/haroldemansfield/

Download Resume

Linked In Recommendations

Harold is the consummate professional. In my time with GalaxE and as Harold’s lead, I saw someone who excelled at his job. He rose quickly from a level 1 into one of our more specialized and high profile queues.

He was one of a select few I could trust with any task I presented to him. He is thorough, and is not afraid to voice his opinion and ask the hard questions to make sure a task is done correctly.

Jason Carrier

Team Lead at Galaxe Solutions

Well am not only a client, but he is a friend. Harold is amazing at what he does. We have been with Harold for what I believe is 10 years give or take, and he has always been helpful to us and especially to my biz partner and wife. He not only helps with web but also with other IT issues we may have plus he is a great biz coach. His advice is always on target! We would recommend Harold to be the first call you should make if you are having IT issues. He will definitely help you!

Ron Giovanni

Advisor - Giowell Group

Professional Summary

Dedicated IT Specialist with 10+ years of experience. Looking to leverage my knowledge, and commitment to continuous learning, to contribute to a dynamic organization focused on safeguarding sensitive information, security, and privacy.

EXPERIENCE

Present 2020

Level 1 Support / BSC

GalxeE Solutions | Detroit (Remote)

• Demonstrated understanding of HIPAA rules and best practices in safeguarding patient information, ensuring compliance with privacy regulations.
• First line of defense in identifying potential security risks to safeguard data and systems and enforcing policies.
• Consistently maintain a +95% SLA by meeting or exceeding performance targets, including 97% FCR, 6 min AHT, 95%+ adherence and compliance, and excellent QA and TL reviews.
• Hardware support including Windows, Mac, iPad, Android devices.
• Application support including RX Home, Citrix, Medco, Control Center, Bluezone, CyberArk, RSA Console, VPNs, VDIs, & MS Office apps.
• Hands on with SSO, OKTA, & AD access and password management.
2020 2019

System upgrades/Deployment

Teksystems

• System upgrade and hardware deployment and upgrades for 3500+ hospital and clinical workstations.
• Using Epic Apps to test workstation readiness.
• Multiple contract extensions, right up until COVID shutdowns.
Present 2009

IT & Web Support

HaroldMansfield.com | Las Vegas NV

• Design, Support, Consulting, and Hardware support for small business clients.
• Responding to and resolving security incidents, including detection, containment, eradication, and recovery.
• Marketing Consulting - Branding, social media, UX, presentation.
• Achieved up to 100% increases in targeted traffic and qualified leads through effective marketing strategies.
• Coordinated with 3rd party vendors to deliver seamless solutions.
• Ensured exceptional customer service through effective communication and prompt issue resolution.
2019 2019

Home Security and Automation Technician

Safe Haven Security Services, Inc. | Greater Detroit Area

• Alarm.com certified installation and home automation tech
• Home security assessments
• Custom home security configurations
• Solid understanding of Alarm.com products
• Service and tech support of Qolsys products
• Experience with 3PS and Security Trax
• On site sales, CC auth, financing apps
2008 1990

Customer Service Specialist

Las Vegas NV

• 20+ years front of the house, high-volume, VIP customer service in high-profile casinos, nightclubs, and hospitality venues in athe most demanding, diverse market in the world.
* 10+ years hospitality or food and beverage management.
* 5 years new venue start up, start up management, training and development.
• Experience providing VIP customer service to executives, whales, celebrities, pro athletes, politicians, and royalty.
• 2 years high-volume call center experience.

EDUCATION

1992 1992

U.S. Army Reserves | Military Police

Ft. McClellan AL. Assigned to 1776 MP Co | Detroit MI
2022 2020

Western Governors University

Cybersecurity and Information Assurance

CERTS & SELF STUDY

2028 2023

Security+
2020

ITIL® Foundation Certificate in IT Service Management

PeopleCert- Credential ID GR671204903HM
2021

Apple Certified Support Professional (ACSP)

Linked IN- Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC
2019

Kali Linux Fundamentals

Cybrary | Credential ID C-f99d1991f4- 53bf3c50e
2018

End User: Mobile Security

Cybrary | Credential ID SC-f99d1991f4-390d44
2018

End User: Social Engineering

Cybrary | SC-f99d1991f4-bc4046
2018

Fundamental Cryptography

Cybrary | SC-f99d1991f4-d8ab27
2018

Organizational Data Security Fundamentals

Cybrary | SC-f99d1991f4-2bd4b
2018

Risk Management Framework

Cybrary | C-f99d1991f4- ba974d19

Practical Skills / Lab / Hands On

• Microsoft Windows Defender
• Microsoft Windows Firewall
• TCPdump
• Wireshark
• Windows, Mac OS, iPad OS, Debian based Linux, Chrome OS, Android.
• Home Lab Apps: TP-Link Omada, Proxmox, VirtualBox, Home Assistant, Nextcloud, Synology NAS, TrueNAS Scale, Open VPN, PiHole, Umbrel, Guacamole, SearX, and more.

Blog

Privacy Skills

HAROLD MANSFIELD

HAROLD MANSFIELD

About Me.