I’ve created a GPT powered resume chat app, with answers to common IT interview questions, designed to make getting to know me fun and entertaining.
Harold Mansfield | IT Support Specialist | linkedin.com/in/haroldemansfield/ My IT journey so far...
After years of thriving in the fast-paced environment of Las Vegas hospitality, I decided to follow my passion for technology. This led me to establish a successful web design and IT support business catering to small businesses. I successfully managed this venture for over 12 years until 2020 when I embarked on a new chapter by joining an IT deployment team responsible for upgrading systems within one of Michigan's largest hospital groups.
Today, I proudly serve as a Level 1/BSC help desk agent for a prominent healthcare Managed Service Provider (MSP). During my tenure, I have consistently demonstrated exceptional productivity and achieved consistently high scores of 90%+ in Quality and performance evaluations.
With over a decade of experience in IT support, web design, and leadership, I bring a wealth of expertise to the table. I've also spent more than 10 years honing my skills in client-facing customer service, VIP services, and project management. In my free time, I dedicate myself to studying Open-Source Intelligence (OSINT), refining privacy strategies, and conducting hands-on experiments with various applications, including Splunk, Snort, pfSense, Linux, and high availability configurations.
As I continue to evolve in the IT field, I am eager to take on new challenges and explore opportunities that align with my expertise and aspirations. I am actively seeking roles in Level 2/3 support, team leadership, SysAdmin, Security Operations Center (SOC), and IT privacy and security.
Thank you for visiting my page, and I look forward to connecting with you to discuss how I can contribute to your organization's success.
Harold is the consummate professional. In my time with GalaxE and as Harold’s lead, I saw someone who excelled at his job.
He rose quickly from a level 1 into one of our more specialized and high profile queues.
He was one of a select few I could trust with any task I presented to him. He is thorough, and is not afraid to voice his opinion and ask the hard questions to make sure a task is done correctly.
Well am not only a client, but he is a friend. Harold is amazing at what he does. We have been with Harold for what I believe is 10 years give or take, and he has always been helpful to us and especially to my biz partner and wife. He not only helps with web but also with other IT issues we may have plus he is a great biz coach. His advice is always on target! We would recommend Harold to be the first call you should make if you are having IT issues. He will definitely help you!
Experienced IT support specialist with a strong understanding of cybersecurity. Experience in threat detection, incident response, and security analysis. Aiming to leverage my technical expertise and certifications to contribute to the security posture of an organization.
• Delivered hardware and application support in strict adherence to HIPAA regulations, safeguarding sensitive patient data and ensuring compliance with privacy and security standards.
• Proficiently managed password and access controls such as SSO, OKTA, CyberArk, and Active Directory, demonstrating hands-on expertise in identity and access management.
• Achieved successful troubleshooting resolutions while meticulously documenting incidents in accordance with company standards and guidelines.
• Troubleshooting successful resolutions, while creating detailed reports that follow company standards, and guidelines.
• Maintained a track record of consistently meeting or exceeding performance targets, including a +90% First Call Resolution rate, exceptional adherence, and consistently earning high marks in quality assurance and team lead reviews.
• Proficient with Mac, Windows, Linux, Mobile devices and more.
• A reliable source of support, and teamwork for my colleagues, and the performance confidence of my supervisors.
• System upgrade and hardware deployment and upgrades for 3500+ hospital and clinical workstations.
• Using Epic Apps to test workstation readiness.
• Multiple contract extensions, right up until COVID shutdowns.
• Design, Support, Consulting, and Hardware support for small business clients.
• Responding to and resolving security incidents, including detection, containment, eradication, and recovery.
• Marketing Consulting - Branding, social media, UX, presentation.
• Achieved up to 100% increases in targeted traffic and qualified leads through effective marketing strategies.
• Coordinated with 3rd party vendors to deliver seamless solutions.
• Ensured exceptional customer service through effective communication and prompt issue resolution.
• Alarm.com certified installation and home automation tech
• Home security assessments
• Custom home security configurations
• Solid understanding of Alarm.com products
• Service and tech support of Qolsys products
• Experience with 3PS and Security Trax
• On site sales, CC auth, financing apps
• Microsoft Windows Defender
• Microsoft Windows Firewall
• TCPdump
• Wireshark
• Windows, Mac OS, iPad OS, Debian based Linux, Chrome OS, Android.
• Home Lab Apps: TP-Link Omada, Proxmox, VirtualBox, Home Assistant, Nextcloud, Synology NAS, TrueNAS Scale, Open VPN, PiHole, Umbrel, Guacamole, SearX, and more.
I’ve created an GPT powered app programmed with my Resume & answers to common interview questions for IT recruiters and hiring managers, designed to make getting to know me fun and entertaining.
I often find myself forgetting important points, or not articulating my answers well during interviews because I just don’t have a response to every possible question that could be asked, committed to memory.
It’s my hope that it will allow recruiters and hiring managers to gain deeper insights into my personality, qualifications, knowledge, and experience beyond what a 1–2-page resume uploaded into an applicant tracking system can show.
The data is limited to my resume’s, website, LinkedIn profile, and an uploaded Word doc of answered questions and my responses. It is not allowed to go out on the internet for additional data.
