Harold Mansfield | IT Support Professional | Security+. ITIL. Veteran
My IT journey so far...
After years of thriving in the fast-paced environment of Las Vegas hospitality, I decided to follow my passion for technology. This led me to establish a successful web design and IT support business catering to small businesses. I successfully managed this venture for over 12 years until 2020 when I embarked on a new chapter by joining an IT deployment team responsible for upgrading systems within one of Michigan's largest hospital groups.
Today, I proudly serve as a Level 1/BSC help desk agent for a prominent healthcare Managed Service Provider (MSP). During my tenure, I have consistently demonstrated exceptional productivity and achieved consistently high scores of 90%+ in Quality and performance evaluations.
With over a decade of experience in IT support, web design, and leadership, I bring a wealth of expertise to the table. I've also spent more than 10 years honing my skills in client-facing customer service, VIP services, and project management. In my free time, I dedicate myself to studying Open-Source Intelligence (OSINT), refining privacy strategies, and conducting hands-on experiments with various applications, including Splunk, Snort, pfSense, Linux, and high availability configurations.
As I continue to evolve in the IT field, I am eager to take on new challenges and explore opportunities that align with my expertise and aspirations. I am actively seeking roles in Level 2/3 support, team leadership, SysAdmin, Security Operations Center (SOC), and IT privacy and security.
Thank you for visiting my page, and I look forward to connecting with you to discuss how I can contribute to your organization's success.
Linked In Recommendations
Harold is the consummate professional. In my time with GalaxE and as Harold’s lead, I saw someone who excelled at his job.
He rose quickly from a level 1 into one of our more specialized and high profile queues.
He was one of a select few I could trust with any task I presented to him. He is thorough, and is not afraid to voice his opinion and ask the hard questions to make sure a task is done correctly.
Well am not only a client, but he is a friend. Harold is amazing at what he does. We have been with Harold for what I believe is 10 years give or take, and he has always been helpful to us and especially to my biz partner and wife. He not only helps with web but also with other IT issues we may have plus he is a great biz coach. His advice is always on target! We would recommend Harold to be the first call you should make if you are having IT issues. He will definitely help you!