About Me.

Harold Mansfield | IT Support Pro

After years of working high volume Las Vegas hospitality, I followed my love of technology, & started a web design, & IT support business for small business clients. This ran successfully for years until 2020 when I joined an IT deployment team, upgrading systems for one of Michigan's largest hospital groups.

Today I work as a Level 1 / BSC help desk agent for a major healthcare MSP, where I consistently score 97%+ in my QA, adherence, & performance evaluations.  

I have over 10 years of IT Support, web design, &  leadership experience.  10+ years of client facing customer service, VIP services, & project management.  In my free time I study, & practice OSINT, Pen Testing, & Privacy strategies.

I am looking for new challenges including Level 2/3. Team lead positions, SOC, IT privacy & security roles.

 I am ITIL certified,  Sec+ in progress.

*Not available for freelance or contract work.



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