Harold Mansfield

IT Support Specialist | ITIL v3

Phone: +1 (504) 264-2248
Email: hm@haroldmansfield.io
Linked In: linkedIn/haroldemansfield

Exceptional IT Support, and customer service specialist. I have over 10 years of experience providing remote IT support to business clients across the country, and around the world. I have also worked with most every ticketing, teams, messaging, email. and collaboration software on the market.

IT EXPERIENCE

Jan 2008-2021
IT & Web Support Specialist (Current)
9to5ITGuy.com

  • Tech support including helping with PC, Mac, Android, iOS, Web, & office technologies.
  • Project management
  • Customer support over the phone, email, chat, Skype, Zoom, Teams.
  • Troubleshooting website hacks and infections.
  • Cloud and NAS backups and storage configuration
  • Document, track, & monitor problems with appropriate follow-up.
  • Coordination with 3rd party vendors.
  • Testing through virtualization/Virtual Machine.
  • Mobile device configuration & security.
  • Basic networking, SOHO
  • Hardware troubleshooting

Jun 2019-Feb 2020
IT Support & Deployment Technician
TekSystems

  • Hardware deployment including new PCs, peripherals, and medical workstations.
  • Built, deployed, break/fix over 4k desktop, classroom, and mobile medical workstations.
  • Printer assignments and network configuration
  • Software troubleshooting.
  • Help desk & go live support

Feb 2019 – Jun 2019   
Security & Automation Technician
Safe Haven/ ADT

Certified Alarm.com installation technician of home security and automation systems. Authorized ADT Dealer. Responsible for installation, service, support, and product sales.

  • Alarm.com certified installation and home automation tech.
  • Extensive documentation procedures
  • Physical security assessment and configurations.

CUSTOMER SERVICE

  • 10+ years front of the house, executive customer service experience
  • 2+ years high volume phone sales and service.
  • 10+ years providing VIP customer service to executives, high rollers, celebrities, pro athletes, politicians, and royalty.
  • 10+ years providing executive level support to business clients across the US, as well as, France, Australia, Iceland, Jamaica, England, and Brazil.
  • 5-star Google reviews, as well as, glowing Linked In recommendations from various clients and colleagues over the years.

EDUCATION

Jun 2020 – WGU– BS, Information Security and Assurance, 2023 (Currently enrolled)

MILITARY SERVICE

Army National Guard, Military Police, honorable discharge

SKILLS

GoogleWorkspace Admin | Chrome OS. | Android. | Google Webmaster tools. | Google Analytics.

Microsoft Windows | RD| O365 | AD | Windows Troubleshooting

LinuxUbuntu/Debian | Kali

MACTroubleshooting | Set Up | Networking | Applications

WebWordPress | social media | cloud hosting | SEO | Blogging | OSINT | Privacy

Mobile – Android | Lineage | Ubuntu Touch | Sailfish | iOS

Cloud – Ubuntu Server. Debian, Docker, Guacamole,

Crypto – Bitcoin, Monero, Stellar Lumens.

CYBRARY

Data Security Fundamentals | Incident Management. | End User Social Engineering. | Risk Management Framework. | Vulnerability Management. | Mobile Device Security.

REMOTE INVENTORY

Windows 10 Pro PC | M1 Mac Mini | Linux Desktop | Chromebook | VPN | Professional live video, audio, and lighting | Toll Free Number with extensions | High speed internet | NAS | Self-hosted cloud storage | Quiet, private home office | Proficient with most messaging, teams, and collaboration platforms, as well as social media.

Harold Mansfield

IT Support Specialist

Phone: +1 (504) 264-2248
Email: hm@haroldmansfield.io
Linked In: linkedIn/haroldemansfield

Windows
0%
Mac
0%
Chrome OS
0%
Google Workspace
0%
Debian/Ubuntu
0%
Break/Fix
0%
Mobile Devices
0%
Troubleshooting
0%
Customer Service
0%
Communication
0%
Privacy
0%
OSINT
0%
End User Social Engineering
0%
Docker
0%
Crypto Currency
0%
Apache Guacamole
0%