Level 1 Support / BSC
GalxeE Solutions | Detroit (Remote)
• 97% FCR. >6 min AHT. 100% on most adherence, QA, and compliance metrics (Based on the average of last 3 evaluations).
• High volume Level 1 Service Desk / BSC•
• Hardware troubleshooting - Laptops, Desktops, Thin Clients, Tablets
• OS / Platforms - Windows, Office 365, Mac, iPad, iPhone, Android, VDI's, Citrix
• Hands on with Active Directory, RX Home, Citrix, Medco, ControlCenter, CE2000, NFI, Bluezone, CyberArk, RSA Console, & more.
• SSO, OKTA, & Password management
• Successfully helped small businesses understand & implement new technologies, realize their potential on the web, generate leads, & increase revenue.
• WordPress website design and support
• Tech support including help and troubleshooting PC, Mac, Android, iOS, web technologies, and small office networking.
• Project management, & coordination with 3rd party vendors.
• Software training, and continuous customer support
• IT privacy and data security consulting.
Epic deployment team. Responsible for deploying and testing new hardware in advance of Epic Go Live.
Duties included preparing and deploying new equipment, organizing large inventories, transporting equipment across multiple locations, testing hardware readiness, building various desktop and medical workstations, customer service and organizing team members to complete various missions and duties.
Certified Alarm.com installation technician of home security and automation systems. Authorized ADT Dealer. Responsible for installation, service, support, and product sales.
• Alarm.com certified installation and home automation tech
• Home security assessments
• Custom home security configurations
• Solid understanding of Alarm.com products
• Service and tech support of Qolsys products
• Experience with 3PS and Security Trax
• On site sales, CC auth, financing apps
• 20+ years front of the house, high-volume, VIP customer service in high-profile casinos, nightclubs, and hospitality venues in athe most demanding, diverse market in the world.
* 10+ years hospitality or food and beverage management.
* 5 years new venue start up, start up management, training and development.
• Experience providing VIP customer service to executives, whales, celebrities, pro athletes, politicians, and royalty.
• 2 years high-volume call center experience.