EXPERIENCE

• Present 2020

  IT Support / Help Desk

  GalxeE Solutions | Remote

  • Delivered hardware and application support in strict adherence to HIPAA regulations, safeguarding sensitive patient data and ensuring compliance with privacy and security standards.

  • Proficiently managed password and access controls such as SSO, OKTA, CyberArk, and Active Directory, demonstrating hands-on expertise in identity and access management.

  • Achieved successful troubleshooting resolutions while meticulously documenting incidents in accordance with company standards and guidelines.

  • Troubleshooting successful resolutions, while creating detailed reports that follow company standards, and guidelines.

  • Maintained a track record of consistently meeting or exceeding performance targets, including a +90% First Call Resolution rate, exceptional adherence, and consistently earning high marks in quality assurance and team lead reviews.

  • Proficient with Mac, Windows, Linux, Mobile devices and more.

  • A reliable source of support, and teamwork for my colleagues, and the performance confidence of my supervisors.

• 2023

  App Developer

  BoredApps.ai

  • Founded an application development company specializing in custom GPT and GPT Assistant applications.

  • Developing and deploying innovative AI-powered solutions that enhance user experiences and automate tasks using GPT technology.
  
  • Skills include prompt engineering, Zapier integration, and working with various APIs to create intelligent applications.

  • Proficiency in GPT application development, GPT technology, prompt engineering, Zapier integration, API utilization, and innovative problem-solving.

• 2020 2019

  IT Technician

  Teksystems

  • System upgrade and hardware deployment and upgrades for 3500+ hospital and clinical workstations.

  • Using Epic Apps to test workstation readiness.

  • Multiple contract extensions, right up until COVID shutdowns.

• Present 2009

  Independent Contractor - IT & Web Support

  HaroldMansfield.com | Remote

  • Design, Support, Consulting, and Hardware support for small business clients.

  • Responding to and resolving security incidents, including detection, containment, eradication, and recovery.

  • Marketing Consulting - Branding, social media, UX, presentation.

  • Achieved up to 100% increases in targeted traffic and qualified leads through effective marketing strategies.

  • Coordinated with 3rd party vendors to deliver seamless solutions.

  • Ensured exceptional customer service through effective communication and prompt issue resolution.

• 2019 2019

  Home Security and Automation Technician

  Safe Haven Security Services, Inc. | Greater Detroit Area

  Certified Alarm.com installation technician of home security and automation systems. Authorized ADT Dealer. Responsible for installation, service, support, and product sales.

  • Alarm.com certified installation and home automation tech
  • Home security assessments
  • Custom home security configurations
  • Solid understanding of Alarm.com products
  • Service and tech support of Qolsys products
  • Experience with 3PS and Security Trax
  • On site sales, CC auth, financing apps

• 2008 1990

  Customer Service Specialist

  Las Vegas NV

  • 10+ years front of the house, high-volume, VIP customer service in high-profile casinos, nightclubs, and hospitality venues in the most demanding, diverse market in the world, Las Vegas NV.
  * 10+ years hospitality or food and beverage management.
  * 5 years new venue start up, start up management, training and development.
  • Experience providing VIP customer service to executives, whales, celebrities, pro athletes, politicians, and royalty.
  • 2 years high-volume call center experience.