HAROLD MANSFIELD

Resume.

Professional Summary

Experienced IT support specialist with a strong understanding of cybersecurity. Experience in threat detection, incident response, and security analysis. Aiming to leverage my technical expertise and certifications to contribute to the security posture of an organization.

EXPERIENCE

  • Present 2020

    IT Support / Help Desk

    GalxeE Solutions | Remote

    • Delivered hardware and application support in strict adherence to HIPAA regulations, safeguarding sensitive patient data and ensuring compliance with privacy and security standards.

    • Proficiently managed password and access controls such as SSO, OKTA, CyberArk, and Active Directory, demonstrating hands-on expertise in identity and access management.

    • Achieved successful troubleshooting resolutions while meticulously documenting incidents in accordance with company standards and guidelines.

    • Troubleshooting successful resolutions, while creating detailed reports that follow company standards, and guidelines.

    • Maintained a track record of consistently meeting or exceeding performance targets, including a +90% First Call Resolution rate, exceptional adherence, and consistently earning high marks in quality assurance and team lead reviews.

    • Proficient with Mac, Windows, Linux, Mobile devices and more.

    • A reliable source of support, and teamwork for my colleagues, and the performance confidence of my supervisors.

  • 2023

    App Developer

    BoredApps.ai

  • 2020 2019

    IT Technician

    Teksystems

    • System upgrade and hardware deployment and upgrades for 3500+ hospital and clinical workstations.

    • Using Epic Apps to test workstation readiness.

    • Multiple contract extensions, right up until COVID shutdowns.

  • Present 2009

    Independent Contractor - IT & Web Support

    HaroldMansfield.com | Remote

    • Design, Support, Consulting, and Hardware support for small business clients.

    • Responding to and resolving security incidents, including detection, containment, eradication, and recovery.

    • Marketing Consulting - Branding, social media, UX, presentation.

    • Achieved up to 100% increases in targeted traffic and qualified leads through effective marketing strategies.

    • Coordinated with 3rd party vendors to deliver seamless solutions.

    • Ensured exceptional customer service through effective communication and prompt issue resolution.

  • 2019 2019

    Home Security and Automation Technician

    Safe Haven Security Services, Inc. | Greater Detroit Area

    • Alarm.com certified installation and home automation tech
    • Home security assessments
    • Custom home security configurations
    • Solid understanding of Alarm.com products
    • Service and tech support of Qolsys products
    • Experience with 3PS and Security Trax
    • On site sales, CC auth, financing apps

  • 2008 1990

    Customer Service Specialist

    Las Vegas NV

EDUCATION

  • 1992 1992

    U.S. Army Reserves | Military Police

    Ft. McClellan AL. Assigned to 1776 MP Co | Detroit MI
  • 2022 2020

    Western Governors University

    Cybersecurity and Information Assurance

CERTS & SELF STUDY

  • 2028 2023

    Security+

  • 2020

    ITIL® Foundation Certificate in IT Service Management

    PeopleCert- Credential ID GR671204903HM
  • 2021

    Apple Certified Support Professional (ACSP)

    Linked IN- Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC
  • 2019

    Kali Linux Fundamentals

    Cybrary | Credential ID C-f99d1991f4- 53bf3c50e
  • 2018

    End User: Mobile Security

    Cybrary | Credential ID SC-f99d1991f4-390d44
  • 2018

    End User: Social Engineering

    Cybrary | SC-f99d1991f4-bc4046
  • 2018

    Fundamental Cryptography

    Cybrary | SC-f99d1991f4-d8ab27
  • 2018

    Organizational Data Security Fundamentals

    Cybrary | SC-f99d1991f4-2bd4b
  • 2018

    Risk Management Framework

    Cybrary | C-f99d1991f4- ba974d19

Practical Skills / Lab / Hands On

• Microsoft Windows Defender
• Microsoft Windows Firewall
• TCPdump
• Wireshark
• Windows, Mac OS, iPad OS, Debian based Linux, Chrome OS, Android.
Home Lab Apps: TP-Link Omada, Proxmox, VirtualBox, Home Assistant, Nextcloud, Synology NAS, TrueNAS Scale, Open VPN, PiHole, Umbrel, Guacamole, SearX, and more.