Resume

Over 10 Years of Experience

Experience

2021-2024
GalaxE Solutions (MSP)

IT Support Specialist (Remote)

  • Advanced Team - Proficient in hardware troubleshooting and support, including Windows PCs & Thin Clients, Macs, iPads, Mobile Devices, Cisco Meraki, Aruba, and Avaya phone systems.
  • Provided medical application support to both internal and external colleagues, ensuring compliance with company security policies, and HIPPA regulations.
  • Skilled in troubleshooting secure network connection issues, including Virtual Desktops,  and LAN configurations.
  • Significant password security experience including Single Sign-On (SSO) tools, and IAM tools like OKTA Admin, CyberArk, Medco Mainframe, and Active Directory, adhering to strict EUV protocols.
  • Proficient with ServiceNow for producing detailed incident reports in compliance with company standards.

Skills: Healthcare Information Technology (HIT) · Security Policy · ServiceNow · Virtual Private Network (VPN) · Teamwork · Citrix Products · Analytical Skills · Troubleshooting · Data Privacy · Customer Service

2023-Present
BoredApps

GPT Developer

  • Founded an application development company specializing in custom GPT and GPT Assistant applications.
  • Using expert prompt engineering, Zapier integrations, and APIs, I create innovative AI-powered solutions that enhance user experiences and automate tasks using GPT technology.
  • Managing project timelines to deliver high-quality application solutions.

Skills: GPT-4 · Prompt Engineering · Research Skills · ChatGPT

2008-2020
HaroldMansfield.com

Small Business IT Consultant (Remote)

  • Website design, and IT support for small business clients across the globe.
  •  Identifying website security incidents, containment, eradication, and data recovery.
  •  SOHO networking and security.
  • Developed and executed security strategies, resulting in improved security postures across various small business clients and organizations.
  • Frequently coordinated with 3rd party vendors to conduct root cause analysis, deliver solutions, and collaborate on prevention.

Skills: Technical Support · Security Policy · Virtual Private Network (VPN) · SOHO · Project Management · Business Management · Technical Support · Information Technology · Customer Service · Analytical Skills · Communication · Research 

2019-2020
TEKSystems

IT Technician

  • Coordinated system upgrades and hardware deployment across dozens of hospitals, and medical offices.
  • Managed hardware inventory effectively and efficiently.
  •  Utilized Epic Apps for workstation readiness assessment and reporting, ensuring optimal performance.
  • Key team member. Collaborated with team leaders to streamline upgrade processes successfully.

Skills: Teamwork · Project Management · Customer Service · Communication

Certs & Continuous Learning

2023
CompTIA

CompTIA Security+ ce Certification

Credential ID COMP00122320054

2020
PeopleCert

ITIL® Foundation Certificate in IT Service Management

Credential ID GR671204903HM

2021

Apple Certified Support Professional (ACSP)

Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC

2019
Cybrary

Risk Management Framework

Credential ID C-f99d1991f4- ba974d19

2018
Cybrary

Organizational Data Security Fundamentals

Credential ID SC-f99d1991f4-2bd4b

2018
Cybrary

Privileged Password Security

Credential ID SC-f99d1991f4-dea149

Military

6 years
MI Army National Guard

Military Police

Trained to protect lives and property on Army installations by enforcing military laws and regulations.

Prepared to respond to all emergencies, conduct force protection, anti-terrorism, area security, and police intelligence operations. 
Also trained in corrections and detention, investigations and mobility, and security.

Honor Graduate · Honorably Discharged

Skills: Leadership · Teamwork · Weapons · Expert Marksman · Physical fitness

Soft Skills

Troubleshooting

100%

Customer Service

100%

Critical Thinking

100%

Communication

100%

Analytical

100%

Audio/Video

100%

Search/Research

100%

Prompt Engineering

100%

Continuous Learning

100%