Level 1 Support / BSC
GalxeE Solutions | Detroit (Remote)
My Resume.
EXPERIENCE
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2022 2021
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2021 2009
IT & Web Support
HaroldMansfield.com | Las Vegas NV
• WordPress website design and support
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2020 2019
IT Support & Deployment Technician
TEKSystems | St. Joseph-Ann Arbor, Chelsea, Livingston, Brighton, Canton,
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2019 2019
Home Security and Automation Technician
Safe Haven Security Services, Inc. | Greater Detroit Area
• Alarm.com certified installation and home automation tech
• Home security assessments
• Custom home security configurations
• Solid understanding of Alarm.com products
• Service and tech support of Qolsys products
• Experience with 3PS and Security Trax
• On site sales, CC auth, financing apps -
2008 1990
Customer Service Specialist
Las Vegas NV
EDUCATION
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1992 1992
U.S. Army Reserves | Military Police
Ft. McClellan AL. Assigned to 1776 MP Co | Detroit MI
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2022 2020
Western Governors University
Cybersecurity and Information Assurance
LICENSES & CERTS
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2022 2022
Sec+
In progress
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2020
ITIL® Foundation Certificate in IT Service Management
PeopleCert- Credential ID GR671204903HM
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2021
Apple Certified Support Professional (ACSP)
Linked IN- Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC
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2019
Kali Linux Fundamentals
Cybrary | Credential ID C-f99d1991f4- 53bf3c50e
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2018
End User: Mobile Security
Cybrary | Credential ID SC-f99d1991f4-390d44
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2018
End User: Social Engineering
Cybrary | SC-f99d1991f4-bc4046
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2018
Fundamental Cryptography
Cybrary | SC-f99d1991f4-d8ab27
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2018
Organizational Data Security Fundamentals
Cybrary | SC-f99d1991f4-2bd4b
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2018
Risk Management Framework
Cybrary | C-f99d1991f4- ba974d19