IT Support / Help Desk
GalxeE Solutions | Remote
• Delivered hardware and application support in strict adherence to HIPAA regulations, safeguarding sensitive patient data and ensuring compliance with privacy and security standards.
• Proficiently managed password and access controls such as SSO, OKTA, CyberArk, and Active Directory, demonstrating hands-on expertise in identity and access management.
• Achieved successful troubleshooting resolutions while meticulously documenting incidents in accordance with company standards and guidelines.
• Troubleshooting successful resolutions, while creating detailed reports that follow company standards, and guidelines.
• Maintained a track record of consistently meeting or exceeding performance targets, including a +90% First Call Resolution rate, exceptional adherence, and consistently earning high marks in quality assurance and team lead reviews.
• Proficient with Mac, Windows, Linux, Mobile devices and more.
• A reliable source of support, and teamwork for my colleagues, and the performance confidence of my supervisors.