Professional Summary

Experienced IT support specialist with a strong understanding of cybersecurity. Experience in threat detection, incident response, and security analysis. Aiming to leverage my technical expertise and certifications to contribute to the security posture of an organization.


  • Present 2020

    IT Support / Help Desk

    GalxeE Solutions | Remote

    • Delivered hardware and application support in strict adherence to HIPAA regulations, safeguarding sensitive patient data and ensuring compliance with privacy and security standards.

    • Proficiently managed password and access controls such as SSO, OKTA, CyberArk, and Active Directory, demonstrating hands-on expertise in identity and access management.

    • Achieved successful troubleshooting resolutions while meticulously documenting incidents in accordance with company standards and guidelines.

    • Troubleshooting successful resolutions, while creating detailed reports that follow company standards, and guidelines.

    • Maintained a track record of consistently meeting or exceeding performance targets, including a +90% First Call Resolution rate, exceptional adherence, and consistently earning high marks in quality assurance and team lead reviews.

    • Proficient with Mac, Windows, Linux, Mobile devices and more.

    • A reliable source of support, and teamwork for my colleagues, and the performance confidence of my supervisors.

  • 2023

    App Developer


  • 2020 2019

    IT Technician


    • System upgrade and hardware deployment and upgrades for 3500+ hospital and clinical workstations.

    • Using Epic Apps to test workstation readiness.

    • Multiple contract extensions, right up until COVID shutdowns.

  • Present 2009

    Independent Contractor - IT & Web Support

    HaroldMansfield.com | Remote

    • Design, Support, Consulting, and Hardware support for small business clients.

    • Responding to and resolving security incidents, including detection, containment, eradication, and recovery.

    • Marketing Consulting - Branding, social media, UX, presentation.

    • Achieved up to 100% increases in targeted traffic and qualified leads through effective marketing strategies.

    • Coordinated with 3rd party vendors to deliver seamless solutions.

    • Ensured exceptional customer service through effective communication and prompt issue resolution.

  • 2019 2019

    Home Security and Automation Technician

    Safe Haven Security Services, Inc. | Greater Detroit Area

    • Alarm.com certified installation and home automation tech
    • Home security assessments
    • Custom home security configurations
    • Solid understanding of Alarm.com products
    • Service and tech support of Qolsys products
    • Experience with 3PS and Security Trax
    • On site sales, CC auth, financing apps

  • 2008 1990

    Customer Service Specialist

    Las Vegas NV


  • 1992 1992

    U.S. Army Reserves | Military Police

    Ft. McClellan AL. Assigned to 1776 MP Co | Detroit MI
  • 2022 2020

    Western Governors University

    Cybersecurity and Information Assurance


  • 2028 2023


  • 2020

    ITIL® Foundation Certificate in IT Service Management

    PeopleCert- Credential ID GR671204903HM
  • 2021

    Apple Certified Support Professional (ACSP)

    Linked IN- Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC
  • 2019

    Kali Linux Fundamentals

    Cybrary | Credential ID C-f99d1991f4- 53bf3c50e
  • 2018

    End User: Mobile Security

    Cybrary | Credential ID SC-f99d1991f4-390d44
  • 2018

    End User: Social Engineering

    Cybrary | SC-f99d1991f4-bc4046
  • 2018

    Fundamental Cryptography

    Cybrary | SC-f99d1991f4-d8ab27
  • 2018

    Organizational Data Security Fundamentals

    Cybrary | SC-f99d1991f4-2bd4b
  • 2018

    Risk Management Framework

    Cybrary | C-f99d1991f4- ba974d19

Practical Skills / Lab / Hands On

• Microsoft Windows Defender
• Microsoft Windows Firewall
• TCPdump
• Wireshark
• Windows, Mac OS, iPad OS, Debian based Linux, Chrome OS, Android.
Home Lab Apps: TP-Link Omada, Proxmox, VirtualBox, Home Assistant, Nextcloud, Synology NAS, TrueNAS Scale, Open VPN, PiHole, Umbrel, Guacamole, SearX, and more.