WordPress Support and Troubleshooting

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong."
~ Donald Porter

WordPress Support

Customizing and Troubleshooting WordPress websites sites can be very confusing and time consuming.

I understand. You have other things to do.  Whatever your WordPress problem, whether it be just making a few style or function changes, to complex technical issues, I have a 99.9% success rate and will get your website back up and running, the way you want it, in no time.

  • Emergency Support is Available M-F 9-5 p.m. (PST)
  • Many common problems can be fixed within the 1st hour !
  • I always back up your site before I do any work. 
  • If it’s a server issue, I’ll talk to your host for you !
  • I’ll show you how to avoid repeating the issue
  • If it can’t be done, or I can’t do it…I’ll tell you upfront.

Most Common Issues Fixed Include:

  • Hacked Websites
  • Virus Removal
  • Restorations
  • Installation Issues
  • Plug in Issues
  • Theme Issues
  • Slow loading sites
  • White screen of death
  • Site not loading
  • Woo Commerce
  • BuddyPress
  • Multi Site

To Get Started I Will Need

  • Administrative access to your WordPress Dashboard
  • Access to your hosting account
  • As much info about your website as you can tell me.

While you are on the phone with me describing the problem, I’ll take a look at your WordPress installation to determine the issue and in most cases tell you up front whether it can be fixed in an hour, or if it will take more time.

* I cannot give you a proper assessment or a price estimate without seeing both your WordPress dashboard, AND your files via FTP or your hosting account. 

WordPress Support Rates

Emergency Service

$125/ hr

  • Immediate assistance
  • Site Crashes
  • Coding errors
  • Hacks/Infections
  • Additional hrs $75 per.

Contact Me

Per Hour

$75/ hr

  • WordPress Tech Support
  • Social Media Help
  • Website Reviews
  • eCommerce Help
  • General Web Q&A

Contact Me

5 Hour Support Package

$325/ flat

  • Styling/Updates
  • Move to New Host/New Server
  • Web Consulting
  • Troubleshooting
  • Hours must be consecutive

Contact Me

8 Hour Support Package

$499Must be used in 30 days

  • On Call Support
  • Updates/Customization
  • Website Crashes
  • Social Media/Marketing
  • Security upgrades/updates

Contact Me

12 Hour Support Package

$675Use As Needed

  • On Call Help & Support
  • WordPress Mods and Repair
  • Social Media Consulting
  • Web Consulting & Training
  • Can be used over time

Contact Me

By the year

$9,299/ year

  • 15 hours per month
  • Quarterly payments
  • WordPress Website Management
  • Marketing Consulting and Support
  • Help and Training

Availability is limited.
Call Harold for further details
1 (504) 264-2248

Let’s Get Started

If you need hands on tech support please give me a call first.

1-(504)-264-2248 M-F 9-5 PST

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  • Submit A Ticket

    Tell me what issues you are having, and I'll respond quickly with with an estimate and time to completion.

    Same day service in most cases.

    I also offer continuing on call support service packages

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