HAROLD MANSFIELD

About Me.

Harold Mansfield | IT Support Pro

After many years in Las Vegas hospitality, I started a web design, & IT support business for small business clients. This ran successfully for  years until 2020.  Soon after I joined an IT deployment team, upgrading systems for one of Michigan's largest hospital groups.

Today I work as a Level 1 / BSC help desk agent for a major healthcare MSP, where I consistently score 97%+ in my QA, adherence, & performance evaluations.  

I have over 10 years of IT Support, web design, &  leadership experience.  10+ years of client facing customer service, VIP services, & project management.  In my free time I study, & practice OSINT, Pen Testing, & Privacy strategies.

I am looking for new challenges, advancement including lead positions, & I am very interested in IT privacy / security roles.  I am ITIL certified, & studying for CompTIA Sec+.

*Not available for freelance or contract work.


Contact

EXPERIENCE

IT Support

I've been providing one-on-one web, IT support & web consulting to business clients for well over 10+ years.

Web Design

Years of hands on WordPress   design, & support.  I occasionally work with select clients, & specialized projects.

IT Hobbyist

Areas of interest, self study, &  experience include Linux, OSINT, Privacy, Networks,  Social Engineering, & IT Security.

Remote / W@H

14+ years remote. My home office/lab is equipped with  Windows, Mac, iPad OS, Android, Linux, NAS/Cloud, & Virtualization.

TESTIMONIALS

My Resume.

EXPERIENCE

  • 2022 2021

    Level 1 Support / BSC

    GalxeE Solutions | Detroit (Remote)

  • 2021 2009

    IT & Web Support

    HaroldMansfield.com | Las Vegas NV

    • WordPress website design and support

  • 2020 2019

    IT Support & Deployment Technician

    TEKSystems | St. Joseph-Ann Arbor, Chelsea, Livingston, Brighton, Canton,

  • 2019 2019

    Home Security and Automation Technician

    Safe Haven Security Services, Inc. | Greater Detroit Area

    • Alarm.com certified installation and home automation tech
    • Home security assessments
    • Custom home security configurations
    • Solid understanding of Alarm.com products
    • Service and tech support of Qolsys products
    • Experience with 3PS and Security Trax
    • On site sales, CC auth, financing apps

  • 2008 1990

    Customer Service Specialist

    Las Vegas NV

EDUCATION

  • 1992 1992

    U.S. Army Reserves | Military Police

    Ft. McClellan AL. Assigned to 1776 MP Co | Detroit MI
  • 2022 2020

    Western Governors University

    Cybersecurity and Information Assurance

LICENSES & CERTS

  • 2021

    Apple Certified Support Professional (ACSP)

    Linked IN- Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC
  • 2020

    ITIL® Foundation Certificate in IT Service Management

    PeopleCert- Credential ID GR671204903HM
  • 2019

    Kali Linux Fundamentals

    Cybrary | Credential ID C-f99d1991f4- 53bf3c50e
  • 2018

    End User: Mobile Security

    Cybrary | Credential ID SC-f99d1991f4-390d44
  • 2018

    End User: Social Engineering

    Cybrary | SC-f99d1991f4-bc4046
  • 2018

    Fundamental Cryptography

    Cybrary | SC-f99d1991f4-d8ab27
  • 2018

    Organizational Data Security Fundamentals

    Cybrary | SC-f99d1991f4-2bd4b
  • 2018

    Risk Management Framework

    Cybrary | C-f99d1991f4- ba974d19

Home Office / Lab.