About Me.

Harold Mansfield | IT Support Professional | Security+. ITIL. Veteran

After years of working high volume Las Vegas hospitality, I followed my love of technology, & started a web design, & IT support business for small business clients. This ran successfully for years until 2020 when I joined an IT deployment team, upgrading systems for one of Michigan's largest hospital groups.

Today I work as a Level 1 / BSC help desk agent for a major healthcare MSP, where I consistently score 93%+ in my QA, adherence, & performance evaluations.  

I have over 10 years of IT Support, web design, &  leadership experience.  10+ years of client facing customer service, VIP services, & project management.  In my free time I study, & practice OSINT, Pen Testing, & Privacy strategies.

I am looking for new challenges including Level 2/3. Team lead positions, SOC, IT privacy & security roles.



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Professional Summary

Dedicated IT Specialist with 10+ years of experience. Looking to leverage my knowledge, and commitment to continuous learning, to contribute to a dynamic organization focused on safeguarding sensitive information, security, and privacy.



  • Present 2020

    Level 1 Support / BSC

    GalxeE Solutions | Detroit (Remote)

    • Demonstrated understanding of HIPAA rules and best practices in safeguarding patient information, ensuring compliance with privacy regulations.

    • First line of defense in identifying potential security risks to safeguard data and systems and enforcing policies.

    • Consistently maintain a +95% SLA by meeting or exceeding performance targets, including 97% FCR, 6 min AHT, 95%+ adherence and compliance, and excellent QA and TL reviews.

    • Hardware support including Windows, Mac, iPad, Android devices.

    • Application support including RX Home, Citrix, Medco, Control Center, Bluezone, CyberArk, RSA Console, VPNs, VDIs, & MS Office apps.

    • Hands on with SSO, OKTA, & AD access and password management.

  • 2020 2019

    System upgrades/Deployment


    • System upgrade and hardware deployment and upgrades for 3500+ hospital and clinical workstations.

    • Using Epic Apps to test workstation readiness.

    • Multiple contract extensions, right up until COVID shutdowns.

  • Present 2009

    IT & Web Support

    HaroldMansfield.com | Las Vegas NV

    • Design, Support, Consulting, and Hardware support for small business clients.

    • Responding to and resolving security incidents, including detection, containment, eradication, and recovery.

    • Marketing Consulting - Branding, social media, UX, presentation.

    • Achieved up to 100% increases in targeted traffic and qualified leads through effective marketing strategies.

    • Coordinated with 3rd party vendors to deliver seamless solutions.

    • Ensured exceptional customer service through effective communication and prompt issue resolution.

  • 2019 2019

    Home Security and Automation Technician

    Safe Haven Security Services, Inc. | Greater Detroit Area

    • Alarm.com certified installation and home automation tech
    • Home security assessments
    • Custom home security configurations
    • Solid understanding of Alarm.com products
    • Service and tech support of Qolsys products
    • Experience with 3PS and Security Trax
    • On site sales, CC auth, financing apps

  • 2008 1990

    Customer Service Specialist

    Las Vegas NV


  • 1992 1992

    U.S. Army Reserves | Military Police

    Ft. McClellan AL. Assigned to 1776 MP Co | Detroit MI
  • 2022 2020

    Western Governors University

    Cybersecurity and Information Assurance


  • 2028 2023


  • 2020

    ITIL® Foundation Certificate in IT Service Management

    PeopleCert- Credential ID GR671204903HM
  • 2021

    Apple Certified Support Professional (ACSP)

    Linked IN- Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC
  • 2019

    Kali Linux Fundamentals

    Cybrary | Credential ID C-f99d1991f4- 53bf3c50e
  • 2018

    End User: Mobile Security

    Cybrary | Credential ID SC-f99d1991f4-390d44
  • 2018

    End User: Social Engineering

    Cybrary | SC-f99d1991f4-bc4046
  • 2018

    Fundamental Cryptography

    Cybrary | SC-f99d1991f4-d8ab27
  • 2018

    Organizational Data Security Fundamentals

    Cybrary | SC-f99d1991f4-2bd4b
  • 2018

    Risk Management Framework

    Cybrary | C-f99d1991f4- ba974d19

Practical Skills / Lab / Hands On

• Microsoft Windows Defender
• Microsoft Windows Firewall
• TCPdump
• Wireshark
• Windows, Mac OS, iPad OS, Debian based Linux, Chrome OS, Android.
Home Lab Apps: TP-Link Omada, Proxmox, VirtualBox, Home Assistant, Nextcloud, Synology NAS, TrueNAS Scale, Open VPN, PiHole, Umbrel, Guacamole, SearX, and more.