Privacy Skills
Privacy tips for job hunters
November 27, 2022
Level 1 Support / BSC
GalxeE Solutions | Detroit (Remote)
About Me.
Harold Mansfield | IT Support Pro
After years of working high volume Las Vegas hospitality, I followed my love of technology, & started a web design, & IT support business for small business clients. This ran successfully for years until 2020 when I joined an IT deployment team, upgrading systems for one of Michigan's largest hospital groups.
Today I work as a Level 1 / BSC help desk agent for a major healthcare MSP, where I consistently score 97%+ in my QA, adherence, & performance evaluations.
I have over 10 years of IT Support, web design, & leadership experience. 10+ years of client facing customer service, VIP services, & project management. In my free time I study, & practice OSINT, Pen Testing, & Privacy strategies.
I am looking for new challenges including Level 2/3. Team lead positions, SOC, IT privacy & security roles.
I am ITIL certified, Sec+ in progress.
*Not available for freelance or contract work.
Contact
- Name Harold Mansfield
- Email Click here
- Phone 313-338-9736
- Mailbox P.O. Box 99334, 48099
- Zoom/Skype Harold Mansfield
- LinkedIn /in/haroldemansfield/
Linked In Recommendations
Harold is the consummate professional. In my time with GalaxE and as Harold’s lead, I saw someone who excelled at his job.
He rose quickly from a level 1 into one of our more specialized and high profile queues.
He was one of a select few I could trust with any task I presented to him. He is thorough, and is not afraid to voice his opinion and ask the hard questions to make sure a task is done correctly.
Well am not only a client, but he is a friend. Harold is amazing at what he does. We have been with Harold for what I believe is 10 years give or take, and he has always been helpful to us and especially to my biz partner and wife. He not only helps with web but also with other IT issues we may have plus he is a great biz coach. His advice is always on target! We would recommend Harold to be the first call you should make if you are having IT issues. He will definitely help you!
My Resume.
EXPERIENCE
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2022 2021
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2021 2009
IT & Web Support
HaroldMansfield.com | Las Vegas NV
• WordPress website design and support
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2020 2019
IT Support & Deployment Technician
TEKSystems | St. Joseph-Ann Arbor, Chelsea, Livingston, Brighton, Canton,
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2019 2019
Home Security and Automation Technician
Safe Haven Security Services, Inc. | Greater Detroit Area
• Alarm.com certified installation and home automation tech
• Home security assessments
• Custom home security configurations
• Solid understanding of Alarm.com products
• Service and tech support of Qolsys products
• Experience with 3PS and Security Trax
• On site sales, CC auth, financing apps -
2008 1990
Customer Service Specialist
Las Vegas NV
EDUCATION
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1992 1992
U.S. Army Reserves | Military Police
Ft. McClellan AL. Assigned to 1776 MP Co | Detroit MI
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2022 2020
Western Governors University
Cybersecurity and Information Assurance
LICENSES & CERTS
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2022 2022
Sec+
In progress
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2020
ITIL® Foundation Certificate in IT Service Management
PeopleCert- Credential ID GR671204903HM
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2021
Apple Certified Support Professional (ACSP)
Linked IN- Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC
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2019
Kali Linux Fundamentals
Cybrary | Credential ID C-f99d1991f4- 53bf3c50e
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2018
End User: Mobile Security
Cybrary | Credential ID SC-f99d1991f4-390d44
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2018
End User: Social Engineering
Cybrary | SC-f99d1991f4-bc4046
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2018
Fundamental Cryptography
Cybrary | SC-f99d1991f4-d8ab27
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2018
Organizational Data Security Fundamentals
Cybrary | SC-f99d1991f4-2bd4b
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2018
Risk Management Framework
Cybrary | C-f99d1991f4- ba974d19
