I’ve created a GPT powered resume chat app, with answers to common IT interview questions, designed to make getting to know me fun and entertaining.

You can:
  • Dive into my professional journey, and get to know me.
  • Ask common interview questions and get personalized responses.
  •  Gain insights into my skills, experience, and personality traits.
**This feature is experimental.
Previous slide
Next slide
Harold Mansfield | IT Support Specialist  | linkedin.com/in/haroldemansfield/

About Me.

Harold Mansfield | IT Support Professional | Security+. ITIL. Veteran

My IT journey so far...

After years of thriving in the fast-paced environment of Las Vegas hospitality, I decided to follow my passion for technology. This led me to establish a successful web design and IT support business catering to small businesses. I successfully managed this venture for over 12 years until 2020 when I embarked on a new chapter by joining an IT deployment team responsible for upgrading systems within one of Michigan's largest hospital groups.

Today, I proudly serve as a Level 1/BSC help desk agent for a prominent healthcare Managed Service Provider (MSP). During my tenure, I have consistently demonstrated exceptional productivity and achieved consistently high scores of 90%+ in Quality and performance evaluations.

With over a decade of experience in IT support, web design, and leadership, I bring a wealth of expertise to the table. I've also spent more than 10 years honing my skills in client-facing customer service, VIP services, and project management. In my free time, I dedicate myself to studying Open-Source Intelligence (OSINT), refining privacy strategies, and conducting hands-on experiments with various applications, including Splunk, Snort, pfSense, Linux, and high availability configurations.

As I continue to evolve in the IT field, I am eager to take on new challenges and explore opportunities that align with my expertise and aspirations. I am actively seeking roles in Level 2/3 support, team leadership, SysAdmin, Security Operations Center (SOC), and IT privacy and security.

Thank you for visiting my page, and I look forward to connecting with you to discuss how I can contribute to your organization's success.



Linked In Recommendations


Professional Summary

Experienced IT support specialist with a strong understanding of cybersecurity. Experience in threat detection, incident response, and security analysis. Aiming to leverage my technical expertise and certifications to contribute to the security posture of an organization.


  • Present 2020

    IT Support / Help Desk

    GalxeE Solutions | Remote

    • Delivered hardware and application support in strict adherence to HIPAA regulations, safeguarding sensitive patient data and ensuring compliance with privacy and security standards.

    • Proficiently managed password and access controls such as SSO, OKTA, CyberArk, and Active Directory, demonstrating hands-on expertise in identity and access management.

    • Achieved successful troubleshooting resolutions while meticulously documenting incidents in accordance with company standards and guidelines.

    • Troubleshooting successful resolutions, while creating detailed reports that follow company standards, and guidelines.

    • Maintained a track record of consistently meeting or exceeding performance targets, including a +90% First Call Resolution rate, exceptional adherence, and consistently earning high marks in quality assurance and team lead reviews.

    • Proficient with Mac, Windows, Linux, Mobile devices and more.

    • A reliable source of support, and teamwork for my colleagues, and the performance confidence of my supervisors.

  • 2023

    App Developer


  • 2020 2019

    IT Technician


    • System upgrade and hardware deployment and upgrades for 3500+ hospital and clinical workstations.

    • Using Epic Apps to test workstation readiness.

    • Multiple contract extensions, right up until COVID shutdowns.

  • Present 2009

    Independent Contractor - IT & Web Support

    HaroldMansfield.com | Remote

    • Design, Support, Consulting, and Hardware support for small business clients.

    • Responding to and resolving security incidents, including detection, containment, eradication, and recovery.

    • Marketing Consulting - Branding, social media, UX, presentation.

    • Achieved up to 100% increases in targeted traffic and qualified leads through effective marketing strategies.

    • Coordinated with 3rd party vendors to deliver seamless solutions.

    • Ensured exceptional customer service through effective communication and prompt issue resolution.

  • 2019 2019

    Home Security and Automation Technician

    Safe Haven Security Services, Inc. | Greater Detroit Area

    • Alarm.com certified installation and home automation tech
    • Home security assessments
    • Custom home security configurations
    • Solid understanding of Alarm.com products
    • Service and tech support of Qolsys products
    • Experience with 3PS and Security Trax
    • On site sales, CC auth, financing apps

  • 2008 1990

    Customer Service Specialist

    Las Vegas NV


  • 1992 1992

    U.S. Army Reserves | Military Police

    Ft. McClellan AL. Assigned to 1776 MP Co | Detroit MI
  • 2022 2020

    Western Governors University

    Cybersecurity and Information Assurance


  • 2028 2023


  • 2020

    ITIL® Foundation Certificate in IT Service Management

    PeopleCert- Credential ID GR671204903HM
  • 2021

    Apple Certified Support Professional (ACSP)

    Linked IN- Credential ID Af6Ku6yRbaka7rYBvu68iDhNXjYC
  • 2019

    Kali Linux Fundamentals

    Cybrary | Credential ID C-f99d1991f4- 53bf3c50e
  • 2018

    End User: Mobile Security

    Cybrary | Credential ID SC-f99d1991f4-390d44
  • 2018

    End User: Social Engineering

    Cybrary | SC-f99d1991f4-bc4046
  • 2018

    Fundamental Cryptography

    Cybrary | SC-f99d1991f4-d8ab27
  • 2018

    Organizational Data Security Fundamentals

    Cybrary | SC-f99d1991f4-2bd4b
  • 2018

    Risk Management Framework

    Cybrary | C-f99d1991f4- ba974d19

Practical Skills / Lab / Hands On

• Microsoft Windows Defender
• Microsoft Windows Firewall
• TCPdump
• Wireshark
• Windows, Mac OS, iPad OS, Debian based Linux, Chrome OS, Android.
Home Lab Apps: TP-Link Omada, Proxmox, VirtualBox, Home Assistant, Nextcloud, Synology NAS, TrueNAS Scale, Open VPN, PiHole, Umbrel, Guacamole, SearX, and more.

My Resume App.


 I’ve created an GPT powered app programmed with my Resume & answers to common interview questions for IT recruiters and hiring managers, designed to make getting to know me fun and entertaining.

What’s Inside:

  • Interactive Resume: Dive into my professional journey, and get to know me.
  • Q&A: Ask common interview questions and get personalized responses based on my own data.
  • AI Insights: Gain insights into my skills, experience, and personality traits.

How to Use:

  1. OpenAI Account: To get started, sign up for a free OpenAI account at OpenAI.com – https://www.openai.com/
  2. Access My App: Click the link below to access my app. https://chat.openai.com/g/g-V1E2fd9XA-harold-mansfield
  3. Enjoy the Experience: Ask questions. Explore my resume, knowledge, experiences, and get to know me in a fun and unique way!🌐
  4. Grab my prompt cheat sheet of questions answered.


Project Info

Created by: Harold Mansfield
Date: 11/18/2023
Category: ChatGPT



  I often find myself forgetting important points, or not articulating my answers well during interviews because I just don’t have a response to every possible question that could be asked, committed to memory.

It’s my hope that it will allow recruiters and hiring managers to gain deeper insights into my personality, qualifications, knowledge, and experience beyond what a 1–2-page resume uploaded into an applicant tracking system can show.


The data is limited to my resume’s, website, LinkedIn profile, and an uploaded Word doc of answered questions and my responses. It is not allowed to go out on the internet for additional data.