Level 1 Support / BSC
GalxeE Solutions | Detroit (Remote)
After years of working high volume Las Vegas hospitality, I followed my love of technology, & started a web design, & IT support business for small business clients. This ran successfully for years until 2020 when I joined an IT deployment team, upgrading systems for one of Michigan's largest hospital groups.
Today I work as a Level 1 / BSC help desk agent for a major healthcare MSP, where I consistently score 97%+ in my QA, adherence, & performance evaluations.
I have over 10 years of IT Support, web design, & leadership experience. 10+ years of client facing customer service, VIP services, & project management. In my free time I study, & practice OSINT, Pen Testing, & Privacy strategies.
I am looking for new challenges including Level 2/3. Team lead positions, SOC, IT privacy & security roles.
I am ITIL certified, Sec+ in progress.
*Not available for freelance or contract work.
Harold is the consummate professional. In my time with GalaxE and as Harold’s lead, I saw someone who excelled at his job.
He rose quickly from a level 1 into one of our more specialized and high profile queues.
He was one of a select few I could trust with any task I presented to him. He is thorough, and is not afraid to voice his opinion and ask the hard questions to make sure a task is done correctly.
Well am not only a client, but he is a friend. Harold is amazing at what he does. We have been with Harold for what I believe is 10 years give or take, and he has always been helpful to us and especially to my biz partner and wife. He not only helps with web but also with other IT issues we may have plus he is a great biz coach. His advice is always on target! We would recommend Harold to be the first call you should make if you are having IT issues. He will definitely help you!
• WordPress website design and support
• Alarm.com certified installation and home automation tech
• Home security assessments
• Custom home security configurations
• Solid understanding of Alarm.com products
• Service and tech support of Qolsys products
• Experience with 3PS and Security Trax
• On site sales, CC auth, financing apps